If you cannot log into your OPTAC3 account, then please ensure that your Customer name is correct and try again.
- If you are the “user”, then you need to contact to your OPTAC3 administrator.
- If you are the OPTAC3 “administrator” (admin user) please follow these steps:
- Log into OPTAC3 with the admin user
- Go to Users and User Management
- Click on Edit next to the user that you wish to change the password
- Ensure that the password meets the complexity requirements.
- If the user is locked, you'll have to tick the checkbox as shown in the image below:
- If you are the OPTAC3 “administrator” (admin user) but can’t remember that password either, please follow these steps:
- Browse to your OPTAC3 Web account ensuring your customer name is entered.
- Press the password reset button (in red colour).
- An automated e-mail will be created and e-mailed to your email address*.
- Once you log in with your “admin” username, follow the previous instructions.
*Typically this is the email address that was setup when your account was created. If the point of contact has changed within your business, please provide us with updated contact details to allow us to amend our records (e-mail, phone number and name).