Firstly, check that the Digipostpro device is successfully connected. On the Digipostpro, it will display "Connected" on the screen. If it shows "Connecting," ensure that the device is correctly connected to the network cable or that the SIM card is properly inserted.
On the Digipostpro v2, the connected icon will appear at the bottom of the screen. This is relevant for both the SIM card version and the LAN/Network version. If either of these icons has a cross, verify that the device is properly connected to the network cable or that the SIM card is inserted correctly.
The Digipostpro device needs to establish a connection to our external DigiCentral server at host dc-gb.stoneridge.eu and port 4616. For the LAN/Network version, you might need to consult with your IT or Network administrator to ensure that this location and port are not blocked by your firewall or related security settings.
If the device is successfully connected, please email the OPTAC Customer Support team at helpdesk@stoneridge.com. Include the serial number of the Digipostpro and the account name of the OPTAC3 account in your message.