Customer might not have a PC available for upgrading digivu firmware. Instead use the digipostpro.
To upgrade the firmware on a digivu using a digipostpro, do the following:
- Get the serial number for the digivu and ask the user to plug the digivu into the digipostpro.
- Register the device using the serial number in digicentral.
- Once registered, go to the account, click 'Devices', then click 'Firmware upgrades'.
- Click 'Add new request'
- Select the device 'Serial number'.
- Select the correct 'Firmware' version.
- Click 'Confirm'.
- The upgrade process should start automatically and will take roughly 2-3 minutes.
If the user reports nothing is happening on the screen of the digipostpro, have them reconnect the digivu.