MKII - Black image being displayed on Class V monitor.

Truck ignition is on but the side view monitor (Class V) is showing black screen.

Symptoms and perceived side effects

Truck ignition is on, other accessories and the instrument cluster are working as expected, but the side view monitor (Class V) is showing black screen.

Troubleshooting and possible resolution steps

1. Turn ignition OFF, wait for system to power down completely (wait 2 minutes for power down).

2. Check Class V monitor connections are properly seated
   
   1. Disconnect and reconnect and listen for a "click" to ensure properly connected
3. Check the Class V coaxial cable is properly seated at the ECU
   
   1. Disconnect and reconnect and listen for a "click" to ensure properly connected
4. Check the Class V coaxial cable connections on the main and backup Cameras are properly seated.
   1. Disconnect and reconnect and listen for a "click" to ensure properly connected

5. Ensure there are no pinched/ bent / damaged wires or loose connection. If damaged wires were detected, contact customer service for additional support. 
                                         

6. Turn ignition ON and check to see if screens turn on correctly. 

7. If the issue persists, Contact the MirrorEye Technical support team by calling 888-624-4474

Related Events

1. Class V's monitor Heartbeat timeout
2. Class V monitor 35V POC Open-circuit
3. Class V Monitor 35V POC Short-circuit
4. Class V Camera Permanent Safe state
5. Class V Camera Communication Failure
6. Class V CVP processing unit failure
7. Class V CVP Safety Fault