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MirrorEye®
Helpful how-tos and troubleshooting tips for your MirrorEye® ME I and Peregrine MK II systems.
Bulletins
Configuration
General Information
How-to
- MEI / MKII - How to check the DVR is recording without cloud connectivity
- MEI / MKII - How to extract DVR Video manually
- MEI / MKII - How to switch operating modes in MirrorEye
- MEI / MKII - How to verify MirrorEye IR light - Flood and Focused
- MEI / MKII - Need to Adjust Monitor
- MKII - Monitor Brightness
- MKII - Recalibrate Steering Wheel for Auto Panning
- MSA Portal - Enhanced Diagnostics User Guide
- MSA Portal - How to open a MirrorEye support ticket
- MSA Portal - How to Request and Watch videos available in a DVR using the TIMELINE feature?
- MSA Portal - Update (Swap) Inventory on registered assets
- MSA Portal - FA470 - Firmware Verification and Update
- MKII - How to identify MirrorEye System Software Versions
Installation Guide
- MKII - DTNA / Western Star Day Cab Installation Guide
- MKII - DTNA / Western Star Sleeper Cab Installation Guide
- MKII - PACCAR Day Cab Installation Guide
- MKII - PACCAR Sleeper cab Installation Guide
- MKII - VTNA Install Guide
- MEI - MirrorEye Gen 1 Service Manual
- MSA Portal - Quick Guide (New Activation) 2026
- MSA Portal - How to Activate and Sync Inventory from the Cloud (2026)
- MSA Portal - How to Activate and Sync Inventory from the Cloud - Video Example
Service Videos
Software Update SOP
Troubleshooting Issues
- MEI - Automatic Panning Stuck
- MEI - Bezel Loose Or Missing
- MEI - Black Screen
- MEI - Image In Passenger Monitor Different Color Than Driver
- MEI - Incomplete Image
- MEI - Shuts Down Immediately After Key OFF
- MEI - Steady Red Light on Monitor
- MEI / MKII - DVR Trigger Button - Illuminated Blue
- MEI / MKII - How to Troubleshoot an LTE Dongle Connection
- MEI / MKII - How to Troubleshoot the FleetArc Telematic or FA470 Device
- MEI / MKII - Manual panning not working
- MEI / MKII - Monitor Screen Cracked
- MEI / MKII - Night Vision Too Bright / Not Bright Enough
- MEI / MKII - Unable to open the Driver's menu
- MKII - Auto Zoom is not working
- MKII - Black image being displayed on Class V monitor.
- MKII - Black Screen and Backlight is On
- MKII - Black screen on DS/PS monitor and all features are disabled.
- MKII - Black/Green image being displayed on Driver monitor. (Backlight on)
- MKII - Black/Green image being displayed on passenger monitor. (Backlight on)
- MKII - Clearing "Back-up camera in use" Errors
- MKII - Display Controller Not Functioning as intended
- MKII - Driver/Passenger Power fold motor runs but timeout before reaching end position.
- MKII - Ghost Panning
- MKII - How to Troubleshoot IR Open/Short circuits DTCs
- MKII - How to verify if the DVR is receiving power - Main system has power and monitors have image
- MKII - Limited System Function - No Distance Lines
- MKII - MirrorEye System does not Start
- MKII - Monitor - RED Image Tint
- MKII - Monitor Flickering
- MKII - Monitors show Low Brightness
- MKII - Power Folding not Functioning Open/Short circuits DTC