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      MirrorEye MKII Service Bulletin - 20240820 - Coax Cable Connection Verification

      2nd Generation release of MirrorEye CMS System, released 9/2022 - Coax Cable Connection Verification

      Affected systems: 2nd Generation release of MirrorEye CMS System, released 9/2022

      Verification tests should be performed by certified installers and service repair technicians

      Issue: Coax cable harness connector unmated cable to cable AND/OR coax cable connection at any or all monitor connections resulting in loss of communication signal between the MKII Camera Wing and in-cab Monitor.

      The Brown or Green Fakra cable connector securing the MirrorEye Camera Wing to the in-cab Monitor and ECU if not properly secured may interrupt communication and video feed to the in-cab monitor. This connection when properly installed should result in an audible snap hearing the lock tab of the connect fully seat.  

      Verification test of this seated connection should be performed by completing a light tug test on the connector after securing. Take caution to not pull the coax of either cable possibly damaging the crimp of the cable. Ensure the connection is locked or fully seated and will not be affected by cable movement or vehicle vibration.

      Affected connectors illustrated below for Driver and Passenger side wing connection and monitor connections.

      Cable to Cable – connecting the ECU to the Camera Wing (Brown Connector)

      Cable to Monitor – Connection ECU to the Monitor (Green Connector)

      Visual of a seated (locked) or unmated cable to cable connection

      Visual of a seated (locked) or unmated cable to monitor connection

      If you encounter a cable that is fails any of the connection tests and cannot seat a secure locked connection

      1. Remove the cable and replace and repeat test.
      2. Open a service ticket directly with Stoneridge Support Team. Ticket can be generated by emailing Incident@stoneridge.com, please be sure to include the vehicle asset or unit number, registered vehicle owner, your contact information, Name, phone number. Or submit a new ticket via the Stoneridge Service Portal at Stoneridge.app (This does require registration and log on access to the page.)

      Keep the cable for return to Stoneridge, RMA shipping label and instructions will be provided via the service ticket communication 

       

      Rel: 08/20/2024  Rev: 12/12/2024