Troubleshooting Issues
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      3. Troubleshooting Issues

      ME1 / MKII - Unable to open the Driver's menu

      Driver is unable to open MirrorEye Driver menu using the Joystick controller

      Symptoms and perceived side effects

      Truck ignition is on, other accessories and the instrument cluster are working as expected but driver's menu is not accessible via the joystick controller

       

      Troubleshooting and possible resolution steps

      1. Turn ignition OFF, wait for system to power down completely (wait 2 minutes for power down).

      2. Turn ignition ON and check to see if Issue is resolved

      3. If the menu does not function as expected, then verify the joystick is connector is fully seated

          1. Disconnect and reconnect and listen for a "click" to ensure properly connected

      4. If the issue persists upon reseating the joystick connector, connect a new functional Joystick Controller and verify controller buttons work properly. Check and note the following function upon pressing:
            1. Day/Night Mode: upper-right button.
            2. Manual Power Fold: upper-center button.
            3. Monitor Brightness: upper-right button.
            4. Driver Side Manual Panning: lower-left button.
            5. Passenger Side Manual Panning: lower-right button.
      5. If the mentioned buttons on Step 3 do not function as expected, then proceed with the following Checks:

        1. Ensure there are no pinched/ bent / damaged wires or loose connection. If damaged wires were detected, contact customer service for additional support.

                                        

        2. Check Internal CAN wires. Verify there is not a short-circuit between vehicle CAN high and CAN low wires.
        3. Check if the CAN terminating resistor is connected. 
        4. Check Internal CAN wires for an open circuit
        5. Correct any wiring concerns found per the OEM guidelines
      6. If the issue persists, Contact the MirrorEye Technical support team by calling 888-624-4474
      .

      Related Events

      1. CAN2 bus off 

      Related Articles

      1. How to Troubleshoot Controller / Internal CAN in MirrorEye MKII

      Published  12/2025   Revised  xx/xxxx